Cancellation & Refund Policy

This policy explains how booking cancellations and refunds are handled for self-drive car rentals, taxi bookings, and airport transfers with Go Ridez United.

Cancellation by Customer

Customers may cancel a booking by contacting our support team. Cancellation charges may apply depending on how close the cancellation is to the scheduled pickup time.

More than 24 hours before pickup: full refund
Within 24 hours of pickup: partial refund may apply
No-show at pickup: booking amount is non-refundable

Refund Processing

Eligible refunds are processed to the original payment method within 5-7 business days. Refund timelines may vary depending on the customer's bank or payment provider.

Cancellation by Go Ridez United

In rare cases where we are unable to fulfil a confirmed booking due to vehicle unavailability or unforeseen circumstances, a full refund will be issued.